Business Strategy
- As a key member of management, work closely with other department to plan and execute the business and organizational strategies, milestones, KPIs and goals;
- Provide insights for continuous improvement from business and service points of view;
- Proactively support sales and marketing-related activities from operational perspective;
- Liaise with other team members and proactively work towards excellent understanding of customer’s needs;
- Make sure all company’s products and services are delivered in high quality and timely manner;
- Liaise with other team members to provide service support and information as required for business activities;
- Ensure all areas of in-house operation work efficiently and in a timely manner.
Operation
- Proactively plan and drive the business operations to achieve the agreed revenue projections and overview smooth running of all processes related to company’s operation;
- Implement quality assurance system in operation and proactively suggest the system’s improvements;
- Develop and optimize operation workflows to ensure excellent performance in customer’s experience and effective timely internal communications;
- Identify and implement continuous improvements in all aspects of business and operational processes and systems;
- Build and develop a multi-disciplinary team of talented individuals by providing effective and inspiring leadership and training;
- Work with COO for better operational cost control;
- Work with accounting team for monthly invoices and employees’ payroll review;
- Participate in ad-hoc projects or any other duties as assigned by the COO.